Tuesday, March 22, 2005

Links to each chapter's slides

2 Comments:

Blogger Amy Tiso said...

While studying for today's exam, I came across two conflicting statements in the slides. In Chapter 3, the slides state that the struggle to retain customers is greater than the struggle to acquire new customers. However, in the chapter 7 slides, it is referenced to chapter 8 that: Retention is less expensive than acquisition. I would appreciate it if you could please comment to clarify these two statements. Thank you!

10:12 AM  
Blogger Alex said...

retention is cheaper than new acquiristion of customers (sorry for the delay).

i assume a visit is a unique visit by one user, which could encompass multiple pages views during the visit.

mike, thanks for the article, will post it.

5:54 AM  

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